Frequently Asked Questions
Everything you need to know about shopping with Appleby.
What is Appleby's shipping policy?
We offer standard shipping globally, with delivery typically taking 3-7 business days. Orders over $150 qualify for free standard shipping.
How can I return an item that doesn't fit?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please use our online portal to generate a return label.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
Appleby accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.
What should I do if my item arrives damaged?
In the rare event of a quality issue, please contact our support team within 48 hours of receipt with photos of the damage, and we will arrange a replacement or full refund immediately.